Frequently Asked Questions

Please find a list of FAQs below, which we hope you will find useful...


  • What is a seal/gasket?

    The gasket is the flexible seal around the outer edge of the refrigeration appliance that provides an airtight seal.

  • Why do I need to replace it?

    Gaskets that become worn, brittle or cracked allow air to circulate past the insulated doors which causes the temperature to drop, warming the food inside thus creating a greater risk for spoilage. Cracked gaskets pose a health hazard by providing an ideal, hard-to-clean breeding ground for salmonella and other disease causing micro organisms. Faulty gaskets also make the motor run overtime wearing out expensive equipment early and raising the cost of your electricity bill! Gaskets are one of the many areas checked by your Environmental Health Officer and if they are found to be faulty you may only have two weeks in which to get them replaced.

  • My freezer is so old I don't know the make or model of it, how do I find a gasket?

    GasketGuy works on all makes and models so from an inspection we simply find the match from one of our many profiles in order to fit an effective seal.

  • How will I know when our gaskets need changing?

    The easiest way is for our GasketGuy to visit and give you a free inspection. Gaskets crack and split due to wear and tear, age, bad handling and using wrong cleaning products. Gaskets can also become loose and stretched causing them to sag and hang loose. The obvious place to check that your gasket needs changing is on the top and door opening side, but you must have a look at the bottom and the hinge side for hidden splits.

  • We have been told that we can't get a replacement gasket for our fridge and need to buy a new door, is this true?

    In some cases this is true as many manufactures have units that have non replaceable door gaskets. This means when the gasket needs replacing you have no choice but to buy a whole new door which then does allow replaceable gaskets. Regretfully many customers do not think about having to change gaskets which comes as a nasty shock when they have to be replaced. GasketGuy custom manufactures gaskets therefore we can replace many gaskets that service companies can't. Some of the fridges and freezers with non replaceable gaskets we can actually change, such as Mondial Elite and Imperial, so give us a call and we could save you an unnecessary expense.

  • I have had a visit from the Environmental Health Officer and I have just one week to replace my fridge seals. I have been told by my service engineer that the gaskets will take over 6 weeks to be delivered, what can I do?

    Give us a call and we will get someone to you as fast as possible. If you are able to give us the details of the appliances we can give you an estimation over the phone. Our GasketGuy will then inspect, identify the seals needed, make them, and install them all in one visit, keeping EHO happy thereby enabling you to get back to your business.

  • I have an extremely busy kitchen which is constantly in use for breakfast, lunch and dinner service. I desperately need the seals replacing but I don't have a huge window in which to do so. What can you offer?

    GasketGuy has a mobile unit so we can arrange a convenient time before a service when the kitchen is at its quietest. We will measure and quote for the new seals, make them in our unit while you handle your next service, and install them straight after. Minimum fuss, no disruption, all done the same day.

  • I have a very unusual German fridge and I have been told parts will take over a month to arrive and will cost a fortune!. How can you get them to me more quickly?

    Simple, as we custom manufacture seals with our own profiles we are not reliant on the manufacturers supplying them from abroad at high prices.

  • I can't get replacement parts for my fridges as the company doesn't exist anymore.I have had a quote to replace all the appliances but will your quote be cheaper?

    Most people, including refrigeration engineers, have to go direct to the manufacturers or suppliers to get replacement parts. Therefore if they don't exist they can't replace and that's why their only option is to suggest for you to buy new. GasketGuy custom manufactures all gaskets so once we have established what type you need we can supply you with your gaskets and it will the cheaper option by far.

  • We have just taken over a business and inherited all the equipment but don't know if we can replace the gaskets on the appliances. What will it cost for us to find out?

    Nothing. As long as we have a GasketGuy in your area we can give you a free inspection. If we don't have one in your area yet then simply have a browse through our products and if you are stuck, or not sure, use our Gasket Finder for us to help you locate your replacement gaskets.

Seals on wheels

10 most frequently asked questions.

  1. What is a seal/gasket?
  2. Why do I need to replace it?
  3. My freezer is so old I don't know the make or model of it, how do I find a gasket?
  4. How will I know when our gaskets need changing?
  5. We have been told that we can't get a replacement gasket for our fridge and need to buy a new door, is this true?
  6. I have had a visit from the Environmental Health Officer and I have just one week to replace my fridge seals. I have been told by my service engineer that the gaskets will take over 6 weeks to be delivered, what can I do?
  7. I have an extremely busy kitchen which is constantly in use for breakfast, lunch and dinner service. I desperately need the seals replacing but I don't have a huge window in which to do so. What can you offer?
  8. I have a very unusual German fridge and I have been told parts will take over a month to arrive and will cost a fortune!. How can you get them to me more quickly?
  9. I can't get replacement parts for my fridges as the company doesn't exist anymore.I have had a quote to replace all the appliances but will your quote be cheaper?
  10. We have just taken over a business and inherited all the equipment but don't know if we can replace the gaskets on the appliances. What will it cost for us to find out?